FAQs

YOU SELL IN-STOCK AND PRE-ORDER CLOTHING, HOW DOES THIS WORK WHEN ADDING BOTH TO MY SHOPPING BAG?

Pre-order styles will be shipped to you within 1-4 working days from the date of the order placed. If you add pre-order styles and in-stock styles to your shopping bag we will send you the in-stock items separately within 24 hours of placing your mixed order, then the pre-ordered styles will be sent separately in 1-4 working days. You will get separate emails for these split orders, including tracking information for each dispatched order. Please note. Pre-Order Style dispatch dates are subject to change depends on the availability.

DO I HAVE TO PAY VAT (VALUE ADDED TAX)?
20% VAT is charged to UK customers and Europe customers who don't have valid VAT number. Customers from Europe who have valid VAT number and outside the United Kingdom (including USA) will not be charged VAT but you maybe charged VAT by your local customs authority on arrival in your respective country.

DO YOU DELIVER TO MY COUNTRY?
Yes, we ship worldwide using Express service and all Countries we ship to can be found here.

I AM HAVING PROBLEMS LOGGING INTO MY ACCOUNT
It sounds obvious, but make sure you are entering your details in the correct case first (lower/upper). If you have done this and are still having problems, you can re-set your password using the forgotten your password link.

Or, please do get in touch with a member of our customer service team on cs@missboldwholesale.com

GET 5% DISCOUNT OFF YOUR FIRST ORDER
Just enter PROMO5 at checkout.
*Please note this does not apply to sale items.

DO YOU ONLY SELL IN PACKS?
No, Not all the styles but some styles come in packs of 4-12 pieces per pack as confirmed for each style on the product pages. Unfortunately, we are unable to split these.

WHEN WILL MY ORDER GET DISPATCHED AND SHIPPED?
Once payment has been received goods are then dispatched. We offer same day shipping if your order is placed by 2pm Monday-Thursday. Please see our full delivery information by clicking here.

HOW DO I MAKE CHANGES TO MY DELIVERY AND BILLING ADDRESS?
You can change your billing and shipping address while placing an order, during the checkout process. Remember please note Billing and Delivery must be in the same country. In case of any other changes such as VAT registration number - send all the necessary updates to: cs@missboldwholesale.com

CAN I BROWSE YOUR PRODUCTS IN STORE?
Yes, our showroom location below:

Miss Bold Wholesale
Unit 15, Broughton Court
32-A, Broughton Street
Manchester M8 8NN
United Kingdom

I LOGGED IN AND ADDED STYLES TO MY WISH LIST BUT WHEN I CAME BACK NOT ALL THE STYLES I ADDED WERE AVAILABLE TO BUY?
Please note our new weekly styles sell out fast so if you like something it is best to buy them straight away when in stock. We will email you on products back in stock so keep an eye out for emails from us or visit the site frequently to grab the styles you have your eye on.

DO YOU SELL PLUS SIZES?
Yes we do please check our plus size ranges here.

WHAT ARE YOUR UK SHOWROOM OPENING TIMES?
Mon-Fri 9.30am-6pm.
Sunday 9.30am-3pm.

DO YOU DROP SHIP?
No. We do not offer a drop shipping service.

WHAT DAYS CAN I TELEPHONE YOUR CUSTOMER SERVICES DEPARTMENT?
You can contact us by telephone +44 (0)161 425 4004, Monday to Friday 10 am - 5 pm (UK Time). Please note that our offices are closed from 5 pm on Friday and don't re-open until 10 am on Monday. Any emails received over the weekend period will be responded to within 48 hours from Monday morning.

CAN I RETURN SALE ITEMS?
For Sale items, we will not accept any returns due to the nature of these styles being reduced. See our full returns policy click here